Welcome to our Customer Care Hub!

At NEOFRAME, we believe every detail matters—from choosing the perfect case to the moment your order arrives safely in your hands. Our main goal isn't just to sell an accessory, but to provide you with complete confidence and comfort at every step.This section was created with your convenience in mind. We've tried to anticipate your questions and provide detailed, honest answers. We continuously update this knowledge base to make your experience smoother.

We offer FREE shipping on ALL Orders! The shipment of your product is our highest priority, and everyday we dispatch hundreds of products to satisfied customers across the world. However, because the majority of our warehouses are internationally-based, our shipping and handling times can vary and we are therefore unable to offer next day delivery. Processing time: As soon as we receive your payment, we immediately dispatch your order to our suppliers for order verification, tailoring, quality check and packaging which can take an additional 1-4 days. Shipping time: This refers to the time it takes for items to be shipped from our supplier's warehouses to the destination which typically takes 7-14 days. Tracking: As soon as your order is shipped, you will receive a confirmation email containing a tracking number allowing you to easily locate your product directly from our website at any time [link to your tracking page]. Please note that while the majority of our shipping companies provide a tracking service, we cannot guarantee it in all cases.
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